Frequently Asked Questions

Q. What is included in my trip?

4-Nights at the Hyatt Ziva Los Cabos, an All-Inclusive Resort
- Step 4 - Trip for One
- Step 5 - Trip for Two
- Step 6 - Trip for Two PLUS $500 toward airfare
- Step 7 - Trip for Two PLUS $1,000 toward airfare
Breakfast, Lunch, Dinner, & Snacks
Non-alcoholic & Alcoholic Beverages
Live Entertainment
Daily Activities
Amare Hosted Events: Welcome & Farewell Reception and Meeting
Airport Transfers (on arrival & departure days)
Taxes & Gratuities
- These gratuities are shared among dining, bar, culinary services staff, stateroom attendants, and other hotel services teams who work behind the scenes to enhance the experience. If you would like to tip additional amounts you may do so at your own discretion.

Q. What is not included in my trip?

Flights
Room Upgrades or Additional Guests
Spa or Beauty Treatments
Excursions
Shopping
Any applicable travel documentation or Visa fees
Luggage Fees
Travel Insurance

Q. What is the cancellation policy for this event?

FROM NOW UNTIL ___________ - NO PENALTY

AFTER ___________ - CANCELLATIONS SUBJECT TO $1,000 PER PERSON FEE

CHANGES TO REGISTRATION INFORMATION OR REQUESTS AFTER ___________ CANNOT BE GUARANTEED

Q. What travel documentation do I need?

UNITED STATES CITIZENS

All United States citizens must have a Government Issued Passport, valid for at least six months beyond the return date of your trip, in order to travel to Mexico. Your passport must have at least one blank passport page(s) per stamp. More information for United States citizens can be found HERE.

NON-UNITED STATES CITIZENS

If you are NOT a United States citizen (are traveling on a non-United States passport), please verify your specific documentation and vaccination requirements with your country's consulate before departing. Please note that non-United States citizens may require a visa, may require passports be valid for at least six months beyond your return date, and may require blank passport pages for entry and/or exit stamps.

ALL GUESTS

It is the sole responsibility of the attendee to verify, obtain, and be aware of all necessary documentation and vaccination requirements when traveling to another country. Please check your destination’s specific requirements as well as the requirements of the airline you are traveling on. Many countries require passports to be valid for at least six months beyond the date of your expected return and may require multiple consecutive blank passport pages. Some citizens may be required to obtain a Visa and/or have specific vaccinations to enter certain countries.

We also recommend packing a photocopy of the picture and signature pages of your passport. If your passport should get lost, the photocopies will make it much easier to get an emergency replacement.

Q. How do I get a passport? (United States Citizens)

Click HERE to learn everything you need to know about how to obtain or renew a United States Passport.

Q. Can I pay to upgrade my room or buy-in additional guests?

Room upgrades or buying in additional guests may be available at a later date. Please let us know in your registration form if you are interested in upgrading your room or buying in additional guests and we will contact you with more information if and when these options become available.

Q. What airports should I arrive at and depart from?

Flights should arrive and depart from the Los Cabos International Airport (SJD).

Q. Do I need to submit my flight itinerary once I've booked my flights?

In order to secure your room, flight itineraries must be submitted by _______________________. Once you have booked your flights, click HERE to submit your flight itinerary details.

Q. When should I plan to arrive and depart?

ARRIVALS

Flights should arrive from the Los Cabos International Airport (SJD) by _:__ on October 17, 2025.

DEPARTURES

Flights can depart from the Los Cabos International Airport (SJD) anytime on October 21, 2025.

Q. When should I leave for the airport?

The recommended airport check-in time for international flights is three hours prior to departure. Please check with your airline for schedule changes or flight delays and confirm the recommended check-in time prior to leaving for the airport. Please remember to allow extra time if you are unfamiliar with the airport, are leaving during heavy traffic times, or have excess baggage.

For general travel information issued by the State Department, please visit the U.S. Department of State website at https://travel.state.gov/content/travel.html.

Q. Should I purchase Travel Insurance?

Because unforeseen circumstances may arise, we strongly recommend that you purchase travel insurance. Travel Insurance gives you access to a 24-hour assistance hotline for expert, personalized support in a crisis. Travel insurance can reimburse you for prepaid, non-refundable trip costs - including vacation rentals, car rentals, hotels and flights - if you have to cancel for a covered reason, and can reimburse you for eligible meals, accommodation and transportation expenses during a covered delay. Travel insurance can also reimburse you for care following a covered medical emergency while traveling. Travel insurance can even arrange and pay for a medical evacuation if needed. Coverage is only available for United States citizens.

Please email our Destinations Travel Partner and advise you are interested in purchasing Travel insurance. They will provide the Sequel Travel Vacation Department the necessary information for your travel insurance quote and connect you with an agent.

Q. How much luggage can I take?

Most airlines permit each passenger to take one carry-on bag and one additional personal carry-on item, such as a purse or briefcase/laptop case. All carry-on items must fit under the seat in front of you or in the overhead compartment. Carry-on baggage size requirements differ between airlines so please check with your airline before traveling to make sure your carry-on bags fit your airline's specified dimensions. Most airlines will allow you to check bags as well. Please check with your airline to confirm the current luggage limitations and any applicable fees for carry-on and checked baggage. Please note that many airlines charge significant fees for overweight or oversized luggage.

Important Items

Be sure that all baggage and personal belongings are properly insured. Items such as medications, jewelry, or other valuables, breakable or perishable items, and travel documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.

*Please note that all baggage fees are at your own expense.

Additional Information

We recommend that guests personally carry any boarding documentation such as passports, visas, citizenship documents, and family legal documents and all medications. Be sure that all baggage and personal belongings are properly insured. Items such as medication, jewelry or other valuables, breakable or perishable items, and important documents should be hand-carried. Responsibility will not be assumed by the airline for loss of or damage to these items.

Q. What items can I carry on?

Due to potential security issues on flights, the Transportation Security Administration has updated its aviation security measures. For the latest information regarding what to bring, what to leave at home, and what to generally expect while traveling, please visit the Transportation Security Administration website at http://www.tsa.gov/.

Q. What type of electrical adapter will I need?

Electric current throughout Mexico is conformed to 110 volts, 60 cycles. It is the same type used in the United States and Canada. Some electrical outlets at hotels and resorts are still the two-prong type. To get around this and enable you to use a notebook computer with a three-prong electrical cord plug, it is recommended that you take a converter with you.

Q. Can I drink the tap water in Mexico?

It is recommended that you do not drink tap water in Mexico. Bottled water will be provided in your room for your use.

Q. What currency is used in Mexico?

The currency in Mexico is the peso.

Many establishments that deal with tourists, especially in coastal resort areas, quote prices in U.S. dollars or both U.S. dollars and pesos, so typically converting U.s. dollars to pesos is not necessary. U.S. dollars can also be used for tipping around the resort should any staff services exceed your expectations (most tips and gratuities are already included in your all-inclusive package).

Travelers to Mexico can easily withdraw money from ATMs, called cajeras, in most major cities and resort areas. Use the same precautions you would at any ATM. Most machines offer Spanish/English menus and dispense pesos, but some offer the option of withdrawing dollars.

In Mexico, Visa, MasterCard, and American Express are the most accepted credit cards. You'll be able to charge most hotel, restaurant, and store purchases on your credit card. However, be aware that some establishments in Mexico may add a small surcharge when you pay with a credit card.

Q. How do customs procedures work at the Los Cabos International Airport?

Upon arrival at the Los Cabos International Airport, you will pass through immigration and present the Mexican immigration agent your passport. You will then claim your luggage and proceed through customs to declare any goods. You will press a button on a light resembling a traffic signal. A green light means that your bags will pass through without inspection, a red light means that your bags will be randomly inspected.

Q. Are there any new Mexico laws I should be aware of?

Beginning January 15, 2023, Mexico has banned smoking in all public indoor and outdoor spaces. This law applies to hotels, beaches, parks, and more. Those caught smoking could face fines of up to $300 or be jailed up to 36 hours for refusing to comply. For more information, please click HERE.

Q. What if I have a special health concern?

If you have any health concerns that may require special attention, please contact us prior to departure. Passengers requiring prescription medications are advised to keep them in their carry-on luggage. While we don't require information about the extent of your health concern or disability, the more information you can share with us about your specific needs, the better we are able to assist you.